Question 1

Where do your materials come from?

Accepted Answer

Our handmade wooden toys are unique. Our materials are sourced in the state forests surrounding the Yarra Valley in Victoria, Australia, from dead and wind fallen trees. We also take delivery of off cuts of Australian hardwood timbers to recycle as the bases of many of our products. We are passionate about not disturbing the bush we collect our materials from, while we provide ethical and sustainable toys for creative children.

Question 2

How long does it take to make my order?

Accepted Answer

Each wooden toy is sourced and completely handmade from scratch, please allow up to 2 weeks (longer during busy time periods) for your order to be made. Postage relies on Australia Post (our carrier) however shipping time is usually between 3-5 working days after production is completed.

Question 3

What if a crack appears in my product?

Accepted Answer

We take great pride in the products we deliver to customers. Each piece is carefully cut, sanded and inspected before delivery. Whilst all care has been taken to ensure that timber has no cracks, due to circumstances out of our control - interior climates, timber species or unseen faults in the timbers, unfortunately some pieces may develop small fractures or cracks over time. If this occurs, this should not affect the overall product; however if you are unsatisfied, please get in contact with us and we will happily repair or replace the damaged component.

Question 4

Are your timbers or coating toxic?

Accepted Answer

Whilst our products aren't suitable for under 3 years or children who mouth objects; we have ensured that the timbers selected and the coatings are completely safe and non toxic. Bases are made from recycled dried Australian hardwood species and the timbers and branches are all sourced from dead or wind fallen trees found in our local state forest. All products are coated in a completely natural linseed oil or a natural beeswax sourced from a local Victorian hive - This helps to preserve the timbers as well as give them a beautiful unique smell.

Question 5

Do your products comply with Australian Standards?

Accepted Answer

Each and every one of our products is completely unique due to their rustic nature - which is great for you! however it means that an overall test of a single product is not achievable as each product is different. We do however make sure that each component of each products comply with; 
1. Small parts testing - ensuring no part is too small for little hands
2. Durability testing - to ensure that our products will withstand toddler play!
3. Material Quality and finish - Choosing materials that are durable and able to be handled by little hands for years to come!
If you are at all dissatisfied with an element of you product, feel free to get in contact with us and we will happily repair or replace

Question 6

What are the 'imperfections' in the timber that you talk about

Accepted Answer

Our bases of our products and our block sets are completely handmade using recycled Australian hardwood. The hardwood used is not of furniture grade meaning that it often can have darker grains, knots and sap veins running through different pieces. We believe this sets our products out from the rest, and while we check all our pieces and take care that there are no sharp edges or anything that would be dangerous for little hands, we do also appreciate that this may mean a product may not be suitable for you. If you have any questions, please get in contact with us. 
Our products are suitable for ages 3+ and we recommend parental supervision (and joining in!) of your childs play.

flat rate $9.95 shipping - AFTERPAY and GIFT CARDS available

Frequently asked questions about our handmade wooden toys